Wine Storage w/ StoreQuest - Anaheim Hills, CA: Arrogant Crook

Ladera Ranch, California 0 comments
Not resolved

I have stored my wine with StoreQuest Anaheim Hills' wine storage for the past 8+ years paying monthly rental fees by automatic payment and NEVER missing a payment. After 8+ years of continued business they will NOT prorate a credit to me for the last month of dues when I asked to to end my reantal agreement which I decided to do because StoreQuest gave me only 2 weeks notice of a pending renatl fee increase of more than 22% per month. This was the second such large % increase within less than 2 years where they jacked up my monthly storage fees.

The second time StoreQuest raised my rental fee that was enough for me so I went to their office to close out my account. I asked they prorate my monthly charge immediately and I would make arrangements to remove my wine from their premises. Their response was since the billing cycle had already started I was going to be charged the full monthly rate regardless of when I remove my wines. I asked politely to speak with their site manager and Chris Galindo (sp?) indicated he ran the site. I asked in light of increase in rental rates and the long standing business with them if he would honor the prorate request. He flatly refused. Moreover, he chimed in in a smug manner that the StoreQuest Wine Storage site was the only viable wine storing facility east of the 55 Freeway (for those in Southern CA to refernce) and since they were the "only wine storage game in town they could raise rates at will."

I was appalled at his lack of customer focus/service and arrogance of the situation. Instead of perhaps even attempting to placate a long time customer for him to take that kind of attitude was pretty sad. I asked one more time if there was anything he would do as the site manager to work with me on this and he stated again and emphatic "No."

I paid for the entire month, removed my wines but vowed I would make sure people on the web could read bout his and his company's attitude toward customers. Chris Galindo just smirked when I made this comment.

I would never do business ever again with StoreQuest or any of its affiliates if it has them...

Review about: Wine Storage.

You May Also Like

Saladmaster - Fake positive Reviews by Dealers ( Disgusting Food ) Saladmaster "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..." Read more Scentsy - DON'T buy the line of *** about "Be Part of My Team!" Scentsy "Don't become a Scentsy consultant. Unless you are willing to ruthlessly track people down to get them to buy more stuff that they absolutely don't need, and lie to people..." Read more HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE HotPriceTubs "We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various..." Read more V2 Cigarette - V2 Pro Series 3 half baked, leaky carts, deceitful customer service V2 Cigarette "I purchased a couple v2 Pro Series 3, wax cart, loose leaf cart and several e liquid carts. Not one of these items works properly or as advertised. Customer service..." Read more Gordons Lawn And Landscape - Dan Gordon of Gordon's Lawn and Landscaping blamed us for his bad work Gordons Lawn And Landscape "Dan and his crew did a very poor job on our project. In hindsight I should have fired him several times. It seemed like he was in way over his..." Read more Crossroads Rv - 2013 crossroads elevation Crossroads Rv "Nothing but issues with this unit. 2 Lippert slide out motors on main slide burned up in years 2 and 3 of owning toy hauler. Fuel pump motor for on..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Adventure RV - AVOID Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with I recently had one of the worst customer encounters of my life..." Read more